Brand Refund Policy

DollzParc Brand Refund Policy

I. Scope of Application

This policy covers all under DollzParc (physical "Creative Space" stores, online official website/mini-program, robot stores), including original IP series, limited editions, and peripheral, and is applicable to consumers worldwide.

II. Types and Details of Refunds

(i) Unopened Product Refunds

Blind Box Products: Fulls (excluding original order shipping fees) can be requested within 72 hours from the date of signing, provided that the outer packaging and plastic seal are intact, unopened and do not affect secondary sales. Once opened, due to the consumption of the value of chance, no-reason refunds are no longer supported.

Non-Blind Products (including action figure sets, DIY material packs, etc.): Full refunds (including shipping fees) can be supported within 7 days from the date of signing, provided the products and packaging are unopened and all accessories are complete (complete shopping receipts need to be provided).

(ii) Quality Issue Refunds

Definition Standards: The following situations are considered quality issues and support refund/exchange options:

Structural damage: such as limb breakage, joint detachment, etc., which affect the of functional obstacles;

Workmanship defects: such as large areas of paint peeling (more than 1cm²), printing misalignment (more than 0.5cm from the standard position), missing non-legacy craft decorations (such as damaged Su embroidery patterns), etc., which can be quantified;

Not as described if there is a significant difference between the actual product and the product display picture on the details page (such as color deviation reaching level 3 of the color card or above);

Safety issues: if the material does not meet the food-grade environmental standard or lacks the CCC certification mark (for products within the scope of mandatory certification).

Application requirements: a request must be submitted within 15 days from the date of signing, and the following information must be provided:

Purchase receipt (order screenshot,, etc.);

Clear photos of product defects (including panorama and detail close-ups);

Unboxing video (which needs to show the process of taking product out of the packaging to the defect presentation).

Processing flow:

Customer service responds and reviews within 48 hours, confirms the quality issue, and you can choose:

Full refund: the original payment will be refunded within 3-5 working days after the product is returned (including the return shipping fee);

Exchange preferred: if out of stock, it can be converted into a full refund, and limited editions will be compensated with 10% of the order amount in brand points.

(iii) Special Circumstances Refunds

Customized products: such as engraved toys, exclusive AR scene customization, etc., due to their personalized attributes only support refunds when there are quality issues, and non-quality issues will not be refunded.

Digital rights products (such as AR scene activation codes): once exchanged used, refunds are not supported; those that have not been exchanged can apply for a refund within 7 days after purchase.

Cross-border orders: need to provide clearance certificates separately, refund amounts deduct tariffs and international shipping fees, and the processing cycle is extended to 10-15 working days

III. Refunds Not Supported

Refund requests for subjective reasons such as "not the desired style" or "esthetic differences" after opening the blind box;

Minor defects not due to quality issues (e.g., deviations in patterns within 1mm, minor scratches do not affect appearance);

Orders that have been signed for beyond the specified time limit without a valid reason;

Damage caused by improper storage by the consumer (.g., dropping, soaking);

Missing shopping receipts or unable to provide proof of defects.

IV. Refund Process

Application Entrance: For online orders submit an application through "My Orders - After-sales Center".

Review Period: The review of receipts will be completed within 48 working hours, and in case holidays, it will be postponed by 1-2 working days.

Refund Arrival: After approval, blind box products will be refunded within 3-5 days, and non-blind box products within 1-3 working days, subject to the settlement cycle of the payment channel.

V. Dispute Resolution

Consumers have objections to the after-sales results can provide third-party appraisal reports (requiring qualifications for the inspection of toy crafts), and DollzParc will handle them based on the report.

If negotiations fail, disputes can be resolved through the following channels:

Domestic Orders: Complain to the local Consumer Association;

-border Orders: Handle according to the "United Nations Convention on Contracts for the International Sale of Goods".

VI. Policy Explanation

This policy follows regulations such the "Law of the People's Republic of China on the Protection of the Rights and Interests of Consumers" and the "Guiding Principles for the Standardized Operation Blind Box Businesses". If local laws provide better protection clauses, such provisions shall prevail.

For limited editions, collaborations, and other rare goods, after a refund, original purchase eligibility will not be retained, and subsequent replenishment will not be prioritized.

Policy updates will be announced on the homepage of the official website and will take effect7 days after the announcement. Any matters not covered will be explained by the DollzParc customer service center.

Effective Date: September 20, 2025

Online After-sales Channel: "After-sales Center" section on the official website