Art Toy Service Terms
DollzParc Art Toy Service Terms
I. General Provisions
These Service Termshereinafter referred to as "these Terms") are a legally binding agreement between the user (hereinafter referred to as "You") and DollzParc Art Company (hereinafter referred to as "the Company", registered address: [Company Registered Address], Unified Social Credit Code: [Company Unified Social Credit Code]) regarding the provided by the Company related to the sale, customization, after-sales, etc. of art toy products (hereinafter referred to as "these Services").
using these Services, You should read and fully understand all the contents of these Terms, especially the clauses that exempt or limit the Company's liability, the clauses that restrict Your rights and the dispute resolution clauses. By clicking "Agree" or using these Services, You acknowledge that You have fully understood and accepted all the provisions of these Terms, and establish a contract relationship with the Company. If You do not agree to these Terms, please do not use these Services.
The Company has the right to modify or update these Terms according business development, changes in laws and regulations, etc. The modified terms will be announced in a conspicuous position on the Company's official website ( [Official Website Address ), official APP or mini-program, etc. If You do not raise any written objection within 7 days from the date of the announcement, it shall be deemed that You accepted the modified terms; if You do not agree to the modified terms, You should immediately stop using these Services.
II. Scope of Services
The Company provides with services such as display, sale, pre-sale, customization, delivery, and after-sales service of art toy products through official websites, APP, mini-program, stores, etc. (hereinafter referred to as "Service Platforms"). Art toy products include but are not limited to designer art toys, IP co-branded art, blind boxes, hand-made figures, trend peripherals, etc. (hereinafter referred to as "Products").
Pre-sale Service: Some will adopt a pre-sale model. You need to pay a deposit or the full amount according to the Service Platform's prompts. The Company will arrange production and delivery within the pre-sale cycle (the specific cycle is subject to the product details page). If the pre-sale cycle is extended due to factors such as adjustment of production technology, of raw materials, etc., which are beyond our control, the Company will notify you in advance through text messages, Service Platform messages, etc. You can choose to continue waiting apply for a refund. The Company shall not be liable for any compensation other than the refund.
Customization Service: You can customize your own exclusive art toy products according to needs. Before customization, You need to sign a customization agreement with the Company to clarify the product style, material, price, delivery time, etc. During the production process of customized, if You need to change the customization requirements, You should communicate with the Company in a timely manner. The Company will charge corresponding change fees according to the complexity of the change requirementsspecific fee standards are subject to the negotiation between both parties); if the change requirements cause the original production plan to be unable to continue, the Company has the right to terminate the agreement and refund the remaining amount after deducting the production costs that have been incurred.
III. Rights and Obligations of Users
(I) User Rights
You have the right to browse product information the service platform, independently choose to purchase products or apply for services.
After purchasing a product, you have the right to enjoy after-sales services such as return, exchange and maintenance within the agreed after-sales service period (the specific content of after-sales service is subject to the product details page or the company's after-sales service).
You have the right to supervise the quality of the company's services, raise opinions or suggestions on issues that arise during the service process, and the company handle and feedback them in a timely manner.
(II) User Obligations
When registering and using the service platform account, you should provide true, accurate, and personal information (including but not limited to name, ID number, contact information, delivery address, etc.), and update the information in a timely manner to ensure the validity of information. If you cannot use the service normally, suffer losses, or cause losses to the company due to your false, inaccurate, or incomplete information, you shall bear all responsibilities
You should properly keep the service platform account and password, and shall not lend the account to others for use. If you fail to keep the account properly, resulting in the being misused, the password being leaked, and thus causing order disputes, property losses, etc., you shall bear all responsibilities; if you discover any abnormal use of the, you should immediately notify the company, and the company will assist you in taking measures such as freezing the account and changing the password, but the company shall not be liable for any or indirect losses caused by the misuse of the account.
When purchasing a product, you should carefully read the information on the product details page (including but not limited to product, material, size, color, price, pre-sale cycle, after-sales service policy, etc.), and submit the order after confirmation. Once the order is submitted, it is deemed that you have reached an agreement with the company to purchase the product, and you should pay the product price as agreed in the order.
You should with national laws and regulations and public order and good customs, and shall not use the service platform to engage in any illegal activities, including but not limited to posting false information, malicious placing orders, reselling products, infringing on the intellectual property rights of others, spreading obscene or violent information, etc. If you violate the above agreements, the company has the to take measures such as suspending services, freezing accounts, and canceling orders, and if the circumstances are serious, the company will pursue your legal liability according to law
IV. Order Rules
Order Establishment: Your order is established once you submit an order and make payment on service platform. The company will promptly confirm the order information after the order is established and arrange for shipment in accordance with the order agreement. If the order cannot be fulfilled normally due system failure, insufficient product inventory, price labeling errors, etc., the company reserves the right to cancel the order and refund your paid amount through the original payment channel, and explain reasons to you. The company shall not bear other liability for compensation.
Order Change and Cancellation: After the order is established, if you need to change the delivery address, information, etc., you should apply for the change through the service platform or contact customer service before the product is shipped. The company will assist you in making changes after verifying the (if the product has entered the shipping process, it may not be possible to change); if you need to cancel the order, you should apply before the product is shipped, and company will refund your paid amount after confirming that the product has not been shipped. If the product has been shipped, you need to apply for return and exchange according to the after- service policy after receiving the product.
Product Delivery: The company will deliver the product to you according to the agreed delivery address and delivery method on the order, and the delivery will be subject to the actual delivery time of the express company (excluding the delivery delay caused by force majeure). When you or your designated recipient receive the product, should check the quantity, appearance, packaging, etc. of the product on the spot. If you find that the product is short of quantity, damaged in appearance, damaged packaging,., you should promptly raise objections to the express company or the company's customer service and take photos or videos to preserve evidence. The company will deal with it according to the situation; if you or your designated recipient raise the above objections after signing for the product, the company will not recognize them unless you can provide sufficient evidence that the product problem occurred during.
V. Intellectual Property Rights
The company has intellectual property rights (including but not limited to copyright, trademark, patent, etc.) to all content on the service (including but not limited to product images, text descriptions, logos, design schemes, software programs, etc.). Without the written permission of the company, you shall not copy, disseminate, modify, use or authorize others to use the above content without authorization, otherwise it will constitute infringement, and the company reserves the right to pursue your legal liability to law. The content you upload and post during the use of this service (such as user reviews, display pictures, etc.), if you do not make a special statement is deemed that you grant the company a free, non-exclusive, transferable right to use, and the company has the right to use this content for the promotion and marketing the service platform without paying additional fees to you. However, the company will respect your intellectual property rights and will not use your personal information or private content for unauthorized purposes
VI. After-sales Service
Returns and Exchanges Policy:
(1) If you receive a product with quality (such as breakage, deformation, significant color difference, missing accessories, etc.), incorrect model, or significantly different from the product description on the details page, you may for a return or exchange within 7 days from the date of receipt (based on the time of signing for by the courier company). The company will bear the shipping costs ways. You need to ensure that the product has not been used, is not damaged, and all packaging and accessories are intact, and provide photos or video evidence of the product issue the company to verify and process.
(2) If you apply for a return or exchange due to personal reasons (such as dislike, incorrect size, etc.), you submit the application within 3 days from the date of receipt, and the product must meet the conditions of not being used, not being damaged, and all packaging and accessories intact. shipping costs both ways will be borne by you. Some special products (such as custom products, blind box products that have been opened, limited edition products with no quality issues) do support returns or exchanges without reason, as indicated on the product details page.
(3) Return and Exchange Process: You apply to the customer service → After the customer service appro, they will provide the return address → You send the product back to the company → The company receives the product and inspects it → After the inspection is passed, the company will the refund or exchange for you (the exchanged product will be shipped within 7 days after the inspection is passed).
Repair Service: If the product experiences a quality issue is not due to human damage during use and is still within the warranty period (specific warranty period as indicated on the product details page), you may apply to the company' customer service for repair service. You need to send the product back to the company, and the company will repair it according to the product damage situation. The way to bear the repair and shipping cost shall be subject to the negotiation between both parties or the product after-sales service policy; if the product is severely damaged and cannot be repaired, the company will negotiate solution with you (such as replacing the product, partial refund, etc.).
7. Disclaimer
The Company shall not be liable for breach of contract if it fails to provide services normally, delays delivery, fails to perform other obligations due to force majeure factors, including but not limited to natural disasters, wars, government policy adjustments, epidemics, traffic disruptions, power out, network failures, etc. However, the Company shall promptly notify you and strive to resume services or fulfill obligations as soon as possible after the force majeure factors are eliminated.
Losses caused by your own reasons, such as an incorrect delivery address, invalid contact information, failure to sign for goods in time resulting in loss or damage of goods, personal errors, etc., shall be borne by you, and the Company shall not be liable.
The product images, text descriptions, and other information on the service platform are taken or written by the Company based on the actual conditions of the products. However, there may be slight differences between the images and the actual products due to factors such as shooting lighting monitor resolution, production batches, etc. This difference does not constitute a quality issue, and the Company shall not be liable for any responsibility arising therefrom.
The Company not be liable for any information, services, or products provided by third parties on the service platform. Any transaction disputes between you and a third party shall be resolved by you and the party, and the Company shall not be jointly liable.
8. Dispute Resolution
The establishment, effectiveness, interpretation, performance, and dispute resolution of these terms and conditions be governed by the laws of the People's Republic of China (excluding the laws of the Hong Kong, Macao, and Taiwan regions).
Any dispute arising you and the Company in connection with this service shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to file a lawsuit with the competent People' Court in the place where the Company is located.
9. Other matters
This agreement constitutes the entire agreement between you and the company with respect to the service, and supersed any prior oral or written, understanding or arrangement between the two parties with respect to the service.
If any provision of this agreement is found to be invalid, illegal or unenforceable, the of the remaining provisions shall not be affected and shall remain in full force and effect and binding on the parties.
If you have any questions or suggestions about this agreement, please free to contact us through our official customer service hotline ([Customer Service Hotline]), official email ([Official Email]) or online customer service of our platform, and we will more than happy to assist you.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK
